These general conditions define the rights and obligations of the parties under the remote reservation of services offered our establishment whose coordinates are specified in this booking confirmation document. They govern all the steps required for booking and tracking the reservation between contracting parties. The customer acknowledges having read and accepted these terms and conditions and the sales conditions of the reserved rate available on our booking platform. These general conditions of sale apply to all reservations made through the Internet, via our booking platform.
The customer selects the services presented on our booking platform. It acknowledges the nature, destination and booking details of the services available on our booking platform and have requested and received the necessary information and / or additional information to make a reservation in full knowledge of the facts.The customer is responsible for his choice of services and their suitability to his needs, so that our liability can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
reservation process with the platform Ellhoa
Reservations made by the customer are done through the voucher available online paperless booking on our booking platform. The reservation is considered made upon receipt of the reservation form. The customer agrees, before any reservation, complete the information requested on the right or the reservation request. The client attests to the veracity and accuracy of the information transmitted.After the final selection of the benefits to reserve the booking procedure includes entering the credit card in case of guarantee or prepayment request (deposit or balance), consultation and acceptance of the terms of sale and conditions sales of the rate booked before confirmation of booking and finally validation of the booking by the client.
Acknowledgment of the reservation
Our booking platform acknowledges the client's reservation by sending an immediate email. In the case of online booking, the acknowledgment of the reservation by e-mail summarizes the contract offer, the reserved services, prices, sales of the conditions attached to the selected tariff accepted by the client, the date performed booking, information about the after-sales service, and the address of the seller's business where the customer can address any complaints.
Cancellation or modification by the customer
It is reminded to the client, in accordance with Article L. 121-21-8 12 of the Consumer Code, it does not have the right of withdrawal provided for in Article L. 121-21 of the Code of consumption. the reserved rate sale of the conditions specified in the cancellation policy and / or modification of the reservation. Reservations with prepayment will not be any change and / or cancellation. Amounts paid in advance that are the deposit will be refunded. In this case, it is mentioned in the tariff conditions of sale. When the sales conditions of the rate booked permit, the cancellation of the reservation can be made directly with the hotel, whose telephone numbers are stated on the reservation confirmation sent by email. Any reservation is personal and can in no case be transferred to a third party, whether free or expensive.
Any behavior contrary to morality and public order will bring the institution to ask the customer to leave the establishment without any compensation and without any refund or if a claim has been made. For institutions with Internal Regulations, the customer accepts and agrees to comply with the regulation. In case of non-compliance by the customer of a provision of the Rules, the establishment will be in the obligation to invite the customer to leave the establishment without any compensation and without any refund or if a settlement has already was made.
The photographs on our booking platform is not contractual. While every effort is made to the photographs, graphics and texts to illustrate the presented institutions give as accurate a picture as possible of the proposed services, variations may occur between the time of booking and the day of the consumption of the service.The property can not be held responsible for non-performance or improper performance of the reservation in case of force majeure, due to the third party by the client, including the unavailability of the Internet network, inability to access the website, external intrusion, computer virus or the unauthorized prepayment by the cardholder's bank. Any reservation or payment that would be illegal, ineffective, incomplete or fraudulent for any reason attributable to the customer will cancel the order the customer's expense, without prejudice to any civil or criminal action against him.
Claims on non-performance or improper performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the departure date of the establishment.
All reservations, regardless of their origin, are payable in the local currency of the institution, unless special provisions indicated on site.Unless otherwise stated in the booking platform, additional benefits are not included in the price. Taxes (local taxes, taxes, etc ...) if any, shown on the rates page are payable directly on site with the hotel. Any changes or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected on the prices indicated at the time of billing.
The client communicates his bank details as a guarantee of booking unless the conditions or special rates, bank or private credit card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the booking platform of the establishment ) indicating directly in the area provided for this purpose (secured by SSL encryption) the card number without spaces between the numbers and expiry date (it is specified that the credit card used must be valid when the service consumer) and the visual cryptogram.This prepayment is qualified down payment (25% on booking) if the booking is made by credit card more than 30 days before arrival in places (by check possible). In the case of a booking made less than 30 days before arrival at the scene, 100% of the total booking amount will be charged. In case of no show (reservation is not canceled - not this client) a reservation guarantee by credit card, the hotel will charge the customer, as a lump sum, the amount stated in its general terms and conditions of sale. The establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, reached the ceiling, entry error ... If a problem occurs, the customer will be closer to his bank on the one hand, establishment secondly to confirm their reservation and payment method.In the case of a rate subject to prepayment online, the amount paid in advance, what the deposit is charged at time of booking. Some institutions may generate invoices / notes electronically, the original file is certified and available online at the Internet address provided by the institution.
Respect for privacy
The customer is informed on each of the forms of collecting personal data, the obligatory or optional nature of responses by the presence of an asterisk. The processed information is for the institutions, elloha.com, its entities, its partners, its service providers (including the online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties provided that such communication proves compatible with the transactions incumbent on elloha.com under these terms and conditions and in line with the Charter protection of customers personal data.Especially when paying online, the customer's bank details must be transmitted stripe.com the payment provider to the bank of the facility for the execution of the reservation contract. The customer is informed that this data transfer may therefore run in foreign countries without an adequate protection of personal data under the Data Protection Act. However, the customer consents to transfer necessary for the execution of the reservation. Constellation SAS / Stripe.com in their quality of professional, committed themselves vis-à-vis the institution to take all security measures and respect for the privacy of data for said data transfers.
The attachment of bank information required, as well as acceptance of these terms and good or reservation, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The records stored in computer systems elloha.com.will be kept in reasonable conditions of security and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of booking.
Force majeure means any external event beyond the parties a character both unpredictable and insurmountable that prevents either the client or the establishment of part or all of the obligations under the contract. Are considered as force majeure or fortuitous event those usually recognized by precedents in the French Courts. Each party shall be liable towards the other party for breach of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the parties, the execution of their reciprocal obligations and that each party bears the burden of costs that result.
These Terms of sale are governed by the law of the country of establishment without blocking any applicable mandatory provisions protecting the consumer's country of residence. In case of dispute, the competent court of Narbonne (11) is input.
These Terms and Conditions, the price of the sale conditions reserved by the client, and the good or the booking request represent all obligations of the parties. No general or specific condition communicated by the customer can not integrate with these terms. The documents forming the contractual obligations between the parties are, in order of decreasing priority, the right or the reservation request (including the special conditions of the reserved rate) and these terms and conditions. In case of contradiction between the reservation form and the general conditions, the provisions contained in reservation form will be the only ones applicable to the obligation in question.These general conditions of internet selling can be modified at any time and / or supplemented by the establishment. In this case, the new version of the general terms of Internet sales will be online by the institution. Since its posted on the internet, the new version of the general conditions of Internet sales will automatically apply to all customers.
Article 3: Rent, expenses and taxes
The rent for the stipulated period is set at ......... .. ............. € charges included.
The municipality charges a tourist tax of 0.82 Euro / day per adult, collected by professionals with holidaymakers.
Article 4: Deposit
At the signing of this contract, the lessee will pay a deposit amounting to 25% of the rent is € *.
The balance of the rent will be paid by the customer upon arrival in places.
* If the contract is signed less than a month before the reservation, full payment must be made, unless otherwise agreed with the landlord.
Article 5: Deposit
The lessee shall pay to the keys a € 400 security deposit for studios and € 800 for T3 (uncashed check or number of credit card). The return of the deposit will speak at the state of the outgoing places or at the latest 1 month after the return of the keys, net of losses, damage and cleaning fee which meets the lessee. If the amount is insufficient, the lessee undertakes to make up the sum.
Article 6: Observations
The lessee declares informed that:
- The policyholder shall be covered by a civil protection insurance (a copy will be requested it).
- Rue Saint Vincent is pedestrian access.
- Vehicle Parking is on the street (municipal parking lots ...).
- Pets are allowed with prior agreement of the owner.
- Complete cleaning of the apartment is the lessee.
Article 7: supporting documents
It is annexed to these General Terms of the lease, a detailed description of the premises, provided furniture and objects. The lessee declares having received a copy of each document before signing hereof and prices have fully knowledge.
Article 8: Cleaning
Special care is given to the maintenance of the apartments. For your well-being, comfort you always find your apartment in a clean condition maximum.Vous you agree to maintain this status and to respect it. You will act in good father. then
your output, you must leave the apartment clean: toilets, floors, kitchen, dishes ...
However, if this were not the case, the lessor reserves the right to withhold all or part of the deposit in return. Supporting invoice.
Article 9: Linens and towels
The lessee will be responsible for its linens (towels, bath mats, towels ...).
St Vincent Residence can arrange the supply of bed linen: fitted sheet, top sheet, pillow cases, blankets. An additional 8 Euros per bed will be required. Specify when the contract is signed.
Dated / / 2 copies.
Signatures preceded by the words "read and approved"
Article 1: Contract Effective Date
Booking and the rental agreement will take effect receipt of the deposit specified in these special conditions. This implies acceptance of these general and special conditions.
Article 2: Obligations of landlord
The lessor undertakes to deliver the leased premises, to maintain during the term of the lease and to leave
enjoy the taker peacefully, according to the description that was made to the descriptive, inventory and special conditions.
Article 3: Obligations of the lessee
The tenant agrees to take possession of the leased premises personally as provided in the special conditions and enjoyment in good father, as an interim pleasure residence.
Subletting is prohibited without express written permission of the lessor.
The lessee takes possession of the premises in a state consistent with the descriptive state and agrees to return them in a similar state.
An inventory and an inventory of furniture and objects furnishing places will be made beforehand to the keys by the lessee and the lessor or agent thereof.
The lessee agrees to have no commercial activity in the premises.
The lessee shall in no case be domicile in the premises of the residence, only to his main address above.
The lessee liable for damage and losses that could be found at his departure, in addition to impairment losses related to normal use of the leased premises as well as furniture, appliances and objects the filling.
The lessee agrees to pay or replace any object, device or furniture that have deteriorated, with the consent of the owner.
Any failure due to wear or a climate event, and compulsorily reported by the customer within 48 hours to the owner, can not give rise to compensation.
The lessee agrees not to throw any object in the basins, sinks and toilets, which would be likely to clog pipes (sanitary towels ...). If this was not the case, the responsibility of the lessee will be engaged and the costs of commissioning its own load complète.Le disclaims any liability incase of delay needed repairs, given the season Intervention by difficulty
The deposit paid under special conditions could be retained by the lessor to pay all the repairs for which the tenant responds.
The lessee undertakes to provide a certificate of insurance covering theft, fire and rental risks: civil liability.
(Included in the contract of principal dwelling) suffered by the rented premises, neighborhood and objects furnishing. The lessee shall report to the lessor any claim within 24 hours of its occurrence.
The lessee will leave execute urgent work that would be needed in places.
It is forbidden to store in the lobby and in the stairwell of the Residence Saint Vincent.
The lessee agrees not to make a copy of the key, under penalty of prosecution.
Informing the policyholder in case of theft or burglary in the premises, the owner can not be held responsible. For this, it is advised not to leave valuables in local and close to the key entrances.
Article 4: Cancellation Terms
Any cancellation shall be notified by sending a registered letter with acknowledgment of receipt.
In case of cancellation of the lease by the lessee, within 30 days prior to the entry into the premises, 60% of the total will be asked
In case of cancellation of the lease by the lessee, within less than 30 days before entering the premises, e policyholder must pay the balance of the rent in full (100%).
In case of cancellation of the lease by the landlord, the deposit will be refunded in double the lessee.
If the lessee had to shorten his stay, the rent will remain wholly acquired the lessor without refund to intervene in any capacity whatsoever.
If the lessee does not show (No. sow), the effective day of this contract takes, the rent will remain wholly acquired or liability to the lessor.
Article 5: Termination clause
In case of non-performance by the lessee and eight days after sending a registered letter with acknowledgment of formal reception to comply, the contract will be automatically terminated.
Article 6: Litigation
In case of dispute, the Tribunal de Grande Instance de Narbonne (11 FRANCE) may be seized.
Signatures preceded by the words "read and approved"